Main Areas of Responsibility:
Reports to BH Interventionist/Program Director/Site and Services Coordinator
Supports Site and Services Coordinator, Social Service Assistants and Volunteers
Patrol all areas inside and outside the hotel for any paraphernalia, weapons, and inappropriate behavior
Assist in de-escalation and incident mitigation with hotel guests
Escort guests who have been discharged from services off the property as needed
Assists in transportation coordination
Liaison with medical providers
Additional Areas of Responsibility:
Assists in Client Intake process by performing an orientation for new guests
Maintains good rapport with residents in order to facilitate a safe and comfortable environment
Maintains accurate counts and file documentation
Conflict resolution, de-escalation and connection to behavioral health providers when appropriate
Communicates directly with supervisor, security personnel and hotel staff
Performs once-a-day daily check-ins with guests
Connects guest to case manager and medical providers as needed