Certified Peer Support Worker

Job Description
Type of Job: 
Main Areas of Responsibility: 

Reports to BH Interventionist/Program Director/Site and Services Coordinator
Supports Site and Services Coordinator, Social Service Assistants and Volunteers
Patrol all areas inside and outside the hotel for any paraphernalia, weapons, and inappropriate behavior
Assist in de-escalation and incident mitigation with hotel guests
Escort guests who have been discharged from services off the property as needed
Assists in transportation coordination
Liaison with medical providers

Additional Areas of Responsibility: 

Assists in Client Intake process by performing an orientation for new guests
Maintains good rapport with residents in order to facilitate a safe and comfortable environment
Maintains accurate counts and file documentation
Conflict resolution, de-escalation and connection to behavioral health providers when appropriate
Communicates directly with supervisor, security personnel and hotel staff
Performs once-a-day daily check-ins with guests
Connects guest to case manager and medical providers as needed

Other Information/Requirements: 

A degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice, Family Studies or a related degree is preferred
One year of any combination of experience is required, three years of direct experience is preferred
Ability to communicate effectively both orally and in writing in English
De-escalation, trauma informed care, or similar training is highly desired
Must be able to maintain composure under difficult situations

How to Apply: 

Please use the following link to apply for Heading Home's Certified Peer Support Worker position:

Salary Range: 
$15 to $17 Hourly
Contact Information
Sandra Auterson
Heading Home
New Mexico
Zip/Postal Code: 
Business Phone: 
Business Fax: 
Email Address: 
Internal Info
Date to Post: 
Aug 26 2023
Date to Remove: 
Nov 24 2023

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