211 Community Navigator

Job Description
Type of Job: 
Full-Time
Main Areas of Responsibility: 

• Provide callers with information and referrals to health and human services, government agencies and community-based organizations.
• Employs active listening and de-escalation skills to provide callers with compassionate support.
• Gathers extensive knowledge of the social services system.
• Assist in maintaining and updating the resource database.

Additional Areas of Responsibility: 

• Participates in Community Impact, 211, and companywide team meetings.
• Participates in professional development trainings as related to work with 211 and UWCNM.
• Take on and lead one-time projects as assigned.
• Support other areas of United Way of Central New Mexico as needed.

Other Information/Requirements: 

MINIMUM REQUIREMENTS: High School Diploma. Respectful and empathetic to the feelings and problems of all people. Customer Service and/or call center experience. Bilingual (English/Spanish). Microsoft suite experience.
PREFERRED QUALIFICATIONS: Bachelor’s degree and at least one-year experience working in a forward-facing social services role. Experience working in community outreach and/or engagement.

How to Apply: 

Interested applicants, or if you have additional questions, should supply a resume and cover letter to [email protected] by Friday, May 13.

Salary Range: 
$22/hr., 35 hrs/week (FTE)
Contact Information
Name: 
HR Director
Agency/Organization: 
United Way of Central New Mexico
Address: 
2340 Alamo Ave. SE, 2nd Floor
City: 
Albuquerque
State: 
New Mexico
Zip/Postal Code: 
87106
Business Phone: 
505-247-3671
Business Fax: 
505-242-3576
Email Address: 
[email protected]
uwcnm.org
Internal Info
Date to Post: 
Apr 28 2022
Date to Remove: 
May 14 2022

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