Main Areas of Responsibility:
The Lead Case Manager is responsible for providing client-based case management and supportive services to Veteran households who are homeless or at-risk of becoming homeless. This includes delivery of various housing modalities that apply the Housing First model to homeless prevention, including completing home visits for habitability standards.
Additional Areas of Responsibility:
You will conduct staff observations to ensure a high level of service delivery is being provided; audit case files for accuracy and programmatic compliance, and writing evaluations IAW company policies. Ensure intake and initial assessments are conducted within 24 to 48 hours of contact or assignment to the client.
The Lead Case Manager will also perform highly complex analysis of programmatic outcomes, supporting the Program Manager in their reporting responsibilities, including tracking and evaluation of Key Performance Indicators of success used by the organization. The Lead is responsible for providing guidance, support and mentorship to assigned case managers.