Main Areas of Responsibility:
Essential to the BBBS brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.
Additional Areas of Responsibility:
Performance Measures: The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; new matches and overall matches served, youth yield; youth/parent processing time, customer satisfaction.