Main Areas of Responsibility:
responsible for ensuring the delivery of a high-quality experience for all first point of contact customer inquiries. The specialist performs a wide variety of data quality and business process tasks in Council databases. The Customer Care Specialist works collaboratively with other members of the staff team toward achieving the council’s strategic vision, short- and long-term plans, and project work.
Additional Areas of Responsibility:
Provide a positive customer experience for all stakeholders; support functions of a multi-channel contact center through case management module in Salesforce; answer incoming calls/requests; engage in problem-solving and providing solutions; respond appropriately to all inquiries including but not limited to email, phone, chat and walk-in customers; maintain a customer-centric environment in public areas of council facilities, including greeting guests at the front desk.