Managing & Resolving Conflict

Do you find personality conflicts in your organization difficult to manage?  When not handled well, they can be damaging to a productive work environment.  Learn how to resolve conflicts creatively, in a way that will help preserve relationships.

Learning Objectives

• Distinguish between outer layers of conflict and inner layers (positions and interests)
• Discover the four steps to resolving conflict most productively
• Practice generating options to positively resolve conflicts

Description

There are four distinct steps to conflict resolution.  When you know and follow each step, you are most likely to arrive at a lasting and win-win resolution.  Each step requires awareness and practice.  In this interactive workshop, you’ll be introduced to the four steps and have the opportunity to begin practicing them.

Space is limited, so register early.

Level

Introductory

Audience

Executive Directors, Human Resource staff, Volunteer Managers and anyone who works with people and needs to deal with conflict.

Presenter

Anne Lightsey began training in 1984 when she lived overseas, specializing in preparing exchange students for the changes they would encounter abroad.  Today, she focuses on Conflict Management, Communication Skills, Ethics, Effective Supervisory Skills and Team Building, to name a few.

She is on the faculty at the University of New Mexico where she teaches Mediation and leads a variety of classes for professionals at UNM’s Anderson School of Management.  She is also an Ombuds Facilitator with UNM's Staff Ombuds Services team.   She has served as Executive Director of a YMCA and Training Manager at Sprint PCS, and has been a practicing mediator since 1991.