Main Areas of Responsibility:
Your mission is to deliver high-quality customer care experiences, including technical support, that drives positive brand sentiment and awareness. You will be the first contact with users: taking and responding to requests for support, creating tickets and routing them to our technical team when necessary. You will anticipate and support the users’ needs concerning various products including Bible.is website, FCBH website, and other apps as needed.
Additional Areas of Responsibility:
• Respond to general and technical inquiries on a web-based help desk tool, app stores, and social channels such as YouTube, Instagram, and Facebook – you may also be required to create content for the Bible.is social media platforms
• Create and correctly assign tickets when necessary to a more specialized support agent
• Assist users in navigating the Bible.is website and mobile app, as well as other products