Main Areas of Responsibility:
To meet the needs of our communities with excellence, we are looking for a Portfolio Quality Supervisor to lead our collections and asset recovery efforts and to provide outstanding client support to meet portfolio and budget goals. Based in Albuquerque, the Portfolio Quality Supervisor plays a major role in the success of the Portfolio Quality team by monitoring progress and crafting strategy to ensure organizational success.
Additional Areas of Responsibility:
• Supervises the Portfolio Quality team and participates in the development of operating goals and objectives;
• Evaluates the effectiveness of current collection policies and procedures;
• Provides support on payment challenges and remains in constant contact with loan clients through a combination of in-person, phone and client business site visits; and
• Plays a central role in shaping the organization’s financial products, services and credit culture.