Main Areas of Responsibility:
• Install and upgrade software, install hardware and configuring systems and applications.
• Field incoming help requests for end users.
• Record, track and document the help desk request problem-solving process.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Set up, configure and maintain computer workstations, mobile devices and peripherals.
• Perform maintenance on all end user devices.
Additional Areas of Responsibility:
We’re looking for someone who has strong communication and interpersonal skills with the ability to collaborate with team members to provide superior customer service to the organization. The successful candidate will have a courteous and professional manner, build rapport and use diplomacy and tact. If your skill set includes prioritizing and problem solving and you enjoy a highly professional atmosphere, ASRT is the place for you!