Guest Services Coordinator

Job Description
Main Areas of Responsibility: 

Ronald McDonald House Charities of New Mexico, a “home away from home” for families with critically ill children, is hiring for a full-time Guest Services Coordinator. Position is responsible for referrals, guest intake, Medicaid billing and guest database management. Computer skills, customer service experience and Spanish required. Hours are 10 a.m.-6 p.m. M-F. We offer competitive salary and an excellent benefit package.

Additional Areas of Responsibility: 

• Maintains guest records for recording and reporting
• Maintains regular contact with Social Services staff at hospitals; keeps informed about families and their medical situations; is sensitive to and supportive of their needs.
• Provides instructions to House guests on procedures and reviews Guest Expectations with them.
• In conjunction with the Operations Director, ensures the Ronald McDonald House policies and procedures are appropriately implemented.

Other Information/Requirements: 

• High School diploma or GED equivalent
• Experience working for a social services agency and/or nonprofit experience helpful
• Medicaid billing experience helpful
• Must speak Spanish
• Respect for diverse cultures and ability to work and interact with all types of people
• Effective problem solving and decision-making skills exhibiting fairness and following House rules
• Computer literate; strong communication skills, both written and verbal; team player

How to Apply: 

Qualified applicants should submit a resume and cover letter to Kristin Rortvedt at [email protected].

Contact Information
Name: 
Kristin Rortvedt
Agency/Organization: 
Ronald McDonald House Charities of New Mexico
Address: 
1011 Yale Blvd NE
City: 
Albuquerque
State: 
New Mexico
Zip/Postal Code: 
87106
Business Phone: 
5058428960
Email Address: 
[email protected]
www.rmhc-nm.org
Internal Info
Date to Post: 
Nov 15 2013
Date to Remove: 
Dec 20 2013

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