Main Areas of Responsibility:
A fast-paced setting with a strong focus on excellent and efficient customer service. Must be able to handle several tasks simultaneously and maintain a warm and compassionate demeanor. Provide guests with the services and facilities they request in a friendly and professional manner; prepare for and check in all guests on arrival; to efficiently and accurately complete all front desk procedures.
Additional Areas of Responsibility:
Ensures that basic needs of guest families are met, providing resources for food, transportation, professional or lay support groups as needed.
Conducts orientation tours with guests, explain house procedures, policies, and services.
Maintains cooperative communication with social workers.
Uses front-desk computer to manage guest records and produce daily occupancy reports.
Answers phones and handles all calls and messages for guests or staff.