Main Areas of Responsibility:
Conducts a common assessment tool both over the phone and in person as needed for households experiencing homelessness or a housing crisis. ❖ Manage an assigned caseload of clients and act as the primary point of contact for coordinating housing placement ❖ Maintain meticulous records of all client contacts; ❖ Maintain accurate and timely documentation and data entry in the Homeless Management Information System (HMIS). Maintain confidentiality of all privileged information;
Additional Areas of Responsibility:
Gather, complete, and submit eligibility documentation and applications for CES and other housing types as needed. Support and assist clients in completing and obtaining required documentation for housing placement. Occasionally required to meet with people experiencing homelessness on the streets. Answer client phone calls, emails, and texts; Participate in case conferencing/outreach as needed. Connect individuals to supportive services as needed such as mental health, health, substance abuse, employment.