CONNECT 211 Coordinator

Job Description
Type of Job: 
Full-Time
Main Areas of Responsibility: 

• Provide callers from throughout Santa Fe County with information and referrals to services to meet their basic needs.
• Navigate multiple software to answer calls, send and manage referrals and track call data.
• Report on call volume and referral data to CONNECT and 211 team.

Additional Areas of Responsibility: 

• Support statewide United Way 211 programs with training on common I&R practices, iCarol, etc.
• Meet regularly with the 211 Manager and Santa Fe Director to update and brief on project work.
• Support other areas of CONNECT and United Way as needed.

Other Information/Requirements: 

MINIMUM REQUIREMENTS [EDUCATION]:

• High School Diploma

MINIMUM REQUIREMENTS [EXPERIENCE]:

• Basic Spanish speaking skills
• Microsoft Office
• Data Entry
• Internet
• Customer service skills
• Apply excellent listening skills
• Should be respectful, sensitive, and empathetic to the feelings and problems of all people.
• Perform independently with minimal supervision
See website for full job description.

How to Apply: 

Interested applicants should supply a resume and cover letter, and any questions, to [email protected] by Friday, July 29, 2022.

Salary Range: 
$24.05/HR, 35 hours FTE.
Contact Information
Name: 
HR Director
Agency/Organization: 
United Way of Central New Mexico
Address: 
2340 Alamo Ave. SE, 2nd Floor
City: 
Albuquerque
State: 
New Mexico
Zip/Postal Code: 
87106
Business Phone: 
505-247-3671
Business Fax: 
505-242-3576
Email Address: 
[email protected]
uwcnm.org
Internal Info
Date to Post: 
Jul 13 2022
Date to Remove: 
Jul 29 2022

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