Main Areas of Responsibility:
Accion is an award-winning nonprofit organization dedicated to providing the tools entrepreneurs need to operate, grow or start their businesses. We increase access to business credit, make loans and provide training to help entrepreneurs realize their dreams and to help businesses thrive. We are looking for a full-time Client Ambassador to provide outstanding customer service and client satisfaction, acting as the first point of contact for new and existing clients.
Additional Areas of Responsibility:
• Provide a fantastic first impression of Accion by going the extra mile for each client;
• Serve as a knowledgeable and helpful go-to resource for current and prospective clients;
• Answer incoming client service requests by phone and email, taking loan applications, answering questions, and directing to the appropriate team member for follow up;
• Enthusiastically uphold Accion’s organizational values of passion, pioneering spirit, integrity, excellence and accountability.