Main Areas of Responsibility:
The Guest Experience Representative welcomes guests, processes admissions and memberships, and makes sales of Gift Shop merchandise. The role is often the first and last point of contact for guests, so a friendly, welcoming demeanor is required. The position also requires the ability to correctly handle cash, make change, make efficient credit card transactions, provide guests with accurate information, and give concierge-level treatment. The position demands excellence in customer service.
Additional Areas of Responsibility:
Works collaboratively with other Visitor Center staff to ensure smooth and timely admissions and Gift Shop transactions. Maintains familiarity with inventory in order to assist customers effectively. Communicates in a welcoming and informative manner. Assists with product display, pricing, gift wrapping, and packaging items for shipping as needed. Supports opening and closing procedures, and maintains cleanliness and order in the Visitor Center, including vacuuming, sweeping, and dusting.